Returns + Exchanges

 

I gladly accept returns!

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery for a refund (minus the shipping cost) or store credit (gift card). Items returned must be in new/unworn condition to receive a full refund or store credit.

As all items are generally custom, one of a kind and made to measure items, exchanges are unfortunately impossible. Please contact me if you have any problems with your order.

Cancellations must be made within 24 hours of orders placed via email

Due to the made-to-order nature of my work, once an order has been placed on the website I immediately begin working to complete the order so you may receive it as soon as possible. If you need to change, cancel or modify the order placed in any way, please contact me via email within 24 hours of placing the order via email.

The following items can't be returned or exchanged under any circumstances:

Because of the nature of these items, unless they arrive damaged or are lost, I can't accept returns or replace custom orders.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Repairs/Warranty

All items purchased from Alysia Myette Designs are eligible for small repairs up to 1 year past the original purchase date*. Damages happen- and I am happy to repair the following free of charge:

  • Broken belt, buckle or sliders

  • Missing or lost hardware (screws, spikes, rivets, d-rings and o-rings)

  • Zipper slider replacement

  • Rips, holes, fraying and tearing

  • Vinyl peeling (for items printed with heat set vinyl)

*General wear and tear and/or damages that occur past one year of the purchase date can be repaired for a fee.

Buyers are responsible for return postage costs for repairs.

Help! My strap isn’t fitting, what can I do?

Bodies are magical and ever changing- which is why strap lengthening and shortening services are always free of charge. Locally purchased fanny packs can be dropped off for strap adjustments anytime after being purchased. If the purchase is not local or international, strap extenders can be mailed to the recipient of the fanny pack free of charge at any time.